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Related FAQs
Does Smiley Central and the MyWebSearch toolbar work with my
browser?
Smiley Central and your toolbar will work with:
-
Internet Explorer versions 5.01 and above. (Don't have it? Download
IE 6.0)
-
AOL ISP browser
-
MSN ISP browser
Note to IncrediMail Users: You must
have
Internet Explorer 5.5 or above installed on your computer.
If you downloaded Smiley Central
prior to 5/26/04, click here
to upgrade to our latest version compatible with all versions of IncrediMail.
(It's free.)
Note to WebTV Users: Smiley Central does not function with the WebTV
interface.
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How do I know if I have
the most recent version of Smiley Central and the MyWebSearch toolbar?
The easiest way to check is by composing a message in your IM or email system,
or check your Web browser.
Smiley Central is compatible if you see the Smiley Central button
within the Compose window of your email/IM client, or if you see the MyWebSearch
toolbar on your browser. If you don't see either, first close your IM/email
system/browser, open it again, and it should appear.
Here's what to look for:
AOL Mail - (Click here to see a picture)
Outlook - (Click here to see a picture)
Outlook Express - (Click here to see a picture)
IncrediMail - (Click here to see a picture)
AOL Web browser - (Click here to see a picture)
MSN Web browser - (Click here to see a picture)
AIM - (Click here to see a picture)
MSN - (Click here to see a picture)
Yahoo - (Click here to see a picture)
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I don't see Smiley Central or the toolbar
on my browser. What do I do?
If you have downloaded Smiley
Central and are not seeing the Smiley Central button or the toolbar on your
browser, you are
likely experiencing one of two scenarios:
1) You did not close all your open
browsers once you downloaded Smiley Central. Please do this now and then
reopen a new browser.
2)
You may need to enable the toolbar through your browser's menu.
To do this, click on the "View" menu
option, then select "Toolbars". You will see "My Web Search" listed in the dropdown - make sure that there is a check
mark next to it. If there is no check mark, click on it in order to enable your
toolbar.
(Click
here to see a picture)
If the toolbar does have a check mark but is not visible on your
browser, clear the check mark by clicking on the name of the toolbar. Then
repeat the steps above to re-enable it. The toolbar should now appear.
(Click
here to see a picture)
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Does Smiley Central
and the MyWebSearch toolbar work with Macs?
Sorry, Smiley Central and your toolbar are not compatible with Macs.
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Does Smiley Central or the toolbar include adware or spyware?
Absolutely not - both Smiley Central and your toolbar include NO adware and NO
spyware.
In fact, we are proud to have recently been deemed
"spyware safe" by the Aluria Spyware Safe program.
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Can I enable/disable Smiley Central for/from individual
email/IM/browser applications?
Yes - simply open an Internet
Explorer browser and:
1) Find the "My Web Search" button on your toolbar and click the
down-arrow
2) Select "Enable/Disable
Features"
3) Check the box next to any email/IM/browser application to enable, uncheck the box to
disable
4) Click "Save Changes"
Be sure to close your application(s), then re-open for
your changes to take effect.
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Can
I do a search for a specific smiley within the Smiley Central application?
Yes! Just enter a keyword
or phrase in the Search box found at the bottom of your Smiley Central
application. Once you do, smiley search results will appear
in the right-column window above the search
box.
Tip: When looking for a match
to a multiple-word search, be sure to put the words or phrase inside quotation
marks. You'll get better smiley search results!
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Why does Smiley Central include a promotional
ad at the bottom of my outgoing emails?
As you know,
Smiley Central is 100% FREE. This promotional copy allows us to
cost-effectively promote our product to a very targeted audience -
namely, people who are receiving emails containing our smileys. In
other words, it's a great way for us to get the word out about
smileys and continue to offer you thousands of smileys for free.
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How do I remove the Smiley Central
promotional ad that
appears on my outgoing emails?
This promotional ad is a very
cost-effective way for us to spread the word about smileys and to
continue offering you thousands of smileys completely free of
charge. As such, we hope that you will
keep the promotional footer and continue to tell your friends
about Smiley Central. We do understand, however,
that the promotional footer isn't right for everyone. If you
would like it removed from your outbound emails,
please click
here and follow the simple instructions.
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Can I copy and paste a smiley into another document, like Word or
PowerPoint?
Yes - you can paste a smiley into nearly any document that accepts
images. To do so, right-click on the desired smiley and highlight the
"Copy" option. Then use the Paste command (Ctrl-V) to place the
smiley in your document.
Please note: The copy-and-paste feature is not compatible with Custom smileys,
and smileys cannot be pasted into instant messages. Animated smileys will not animate in word processing
documents, and will only animate when a PowerPoint document is being
displayed as a slide show.
Having trouble? If you downloaded Smiley
Central prior to 3/11/04,
click here to
upgrade to the latest version.
It's FREE!
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Can I move the
Smiley Central window off my toolbar and around my screen?
Yes - to move Smiley Central around your
screen, click on the title bar that runs across the top of your
Smiley Central window (click
here to see a picture). Then just drag the window anywhere you want on your
computer screen. The window will remain open until you close it
or, if you have enabled the Auto Close feature, until you add
a smiley to your email message.
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When I try to access
my company Intranet site via my browser, I get search listings instead. Why -
and how can I resolve this issue?
In some cases, users who have been trying to access an Intranet site are getting search listings rather than the Intranet site,
itself. If you're experiencing this scenario, you will need to disable our
Search Assistant. (No worries - this will not uninstall search from the toolbar.)
1) Find the "My Web Search" logo on your toolbar, and click the
down-arrow
2) Select "Enable/Disable
Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"
The Search Assistant feature has been disabled. Close all your browsers and
open a new one to access your Intranet site.
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When I attempt to use Internet Explorer's "Send Page by E-Mail" and/or "Send
Link by E-Mail" features, I don't see the toolbar or Smiley
Central in my email window. Is this normal?
Yes, the toolbar is not
included as part of these Internet Explorer features. To see your toolbar and Smiley
Central button within a Compose/New Mail screen, you will need
to open that window directly from Outlook or Outlook Express, not via
your Internet Explorer browser.
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